We'd love to chat (but hopefully our faqs help first)

FAQS

How are the ingredients sent?
We use a reliable ‘next day’ courier service, so ingredients are carefully packed at our kitchens and are sent overnight to be with you the following day. You will be notified by the courier by email or text of the approximate delivery time.

How are the ingredients sent?

We use a reliable ‘next day’ courier service, so ingredients are carefully packed at our kitchens and are sent overnight to be with you the following day. You will be notified by the courier by email or text of the approximate delivery time.

What happens if my ingredients box hasn’t arrived?

If you have received delivery notification by the courier and your box hasn’t arrived then please contact us.

How are the ingredients packed?

We use Woolcool temperature-controlled food packaging. Using natural wool that ensures chilled produce is kept below that all important 5 degree C for up to 48hrs.

Is the packaging recyclable?

Yes, we aim to provide packaging that is 100% recyclable. There might be very rare occasions when this is not the case. Woolcool itself is compostable as are other components of the ingredient packaging (we'll let you know which).

Can you cater for specific allergens and intolerances?

Due to the nature of the product and the live cook-alongs, we’re unable to cater for specific individual requirements. All ingredients are labelled with allergen information and we would suggest that you omit any dishes that are unsuitable.

How do I cancel?

If you'd like to leave the Tour (although we hope you won't!) you can cancel at any time. Please contact us for more info. 

What should I do if any ingredients are missing?

If any ingredients are missing, then please contact our team via the contact page.

What should I do if my ingredients box has been tampered with?

If your ingredients box has been tampered with, then please contact our team via the contact page.

How long does A Cook’s Tour Live last?

The cook-along is approximately 1 hour and is livestreamed at 7.30pm.

What should I do if I have any questions during the cook-along?

You should use the Live Chat function and the team will respond to your query.

Can I pause the livestream?

You cannot pause the livestream, but you can watch the livestream back as soon as it has finished.

Do I have to cook along at the same time?

No. You might prefer to watch the livestream and then cook after. Alternatively, you might want to cook later in the evening or the next day, it's up to you!

If I miss the livestream, what should I do?

If you miss the livestream, then you can watch from the beginning once the livestream has been aired.

Do I have to be a great cook to take part?

No, A Cook’s Tour is suitable for all levels, from beginner to expert. It’s a fun experience, where everyone will learn something new, whilst cooking restaurant quality food at home.

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